Returns and Exchanges
MacCase has a 14 day return policy. The items must be returned within 14 days and they must be returned unused and in their original condition to receive a refund or credit. We will exchange or give you a credit for returned items (at your option) subject to any special conditions of sale, for example, if we gave you a discount for a multiple purchase, we would have to agree with you a credit price if you wanted to return just one of the items.
To return or exchange a product, request a replacement or refund, please call our logistics center at
760-580-0817. Debbie will be happy to help.
Or you can return the product to:
631 W 12th Ave
Escondido Ca 92025
Be sure to included a note with what you would like us to do (credit your account or exchange) and all correct information we will need to do it. (A copy of your order, and/or order number and return address). The customer is responsible for return shipping.
What about a refund?
All regular sale items can be refunded for the cost of the product. We do not charge restocking fees however we cannot refund the original shipping cost as that has already been paid to the carrier. All clearance sales are final. NO refunds on clearance items will be honored unless the item is defective. You can exchange them with another item but the customer will be responsible for return shipping charges. If you exchange for a higher priced item, your credit card will be charged the difference.
When will the refund be processed?
Upon receipt of the returned merchandise, we will credit the charges to your credit card minus shipping and handling, within 24-48 hours.
Product Design and Fit Questions
For questions pertaining to product design, fitting a specific laptop or tablet to a specific case, which case would be best for me, etc. please call out design center at 760. 729. 0620.