Contact US

A real human being can be reached at:

760 729 0620

between the hours of 10am and 4pm PST M-F. You can also send an email to

MacCase Warranty Information

MacCase offers a limited lifetime warranty against defects in workmanship and materials to the original purchaser. If a product is found to be defective, the product will be repaired or replaced.

What Does the MacCase Warranty Not Cover?

The MacCase warranty does not cover wear. For example, if you have a new bag for a month and a zipper breaks or a seam blows out (not that this ever happens, we're just talking theoretical here) that is covered under our warranty. If you have a bag a and have worn material away or the bag is rendered non functioning due to no fault of the material or workmanship, that is not covered under the MacCase Warranty

If you have a warranty issue, please take several clear, well lit photos of the problem area along with the color and size of your item and your ship to address and email them to Once we have the images, they will be reviewed and a solution will be provided.