MacCase Customer Reviews | Premium MacBook & iPad Cases

Thank you for taking the time to share your feedback. We appreciate your comment about the quality of the leather. However, we'd like to address several of your other comments because they reflect some misunderstandings about this product, its construction and the design philosophy behind it. We also want prospective customers to have a complete picture of what they're considering.

FIRST, THE CONSTRUCTION AND YOUR DESCRIPTION OF THE CASE AS 'FLIMSY.'

The suggestion that this case is simply a piece of leather covering an iPad, with no internal structure, is incorrect.

Like all MacCase models, this folio employs a carefully engineered, multi-layer construction. Starting from the inside, we use an ultra-suede liner, followed by foam padding over an internal structural panel. On the exterior side of that panel, we add another layer of foam padding before applying the full-grain or top-grain leather exterior. That's multiple layers of materials working together, not simply leather wrapped around a tablet. The construction is designed to provide cushioning, structure and protection while maintaining the refined profile and feel expected of a premium leather folio. There is also an important distinction between a padded leather folio and a rigid, molded plastic shell. They are fundamentally different approaches to carrying and protecting an iPad. Someone accustomed to a hard plastic case may perceive a thoughtfully constructed leather folio differently. But flexibility and lack of structure are not the same thing. A product should be evaluated against its intended design objectives, not against the characteristics of an entirely different product category.

SECOND, THE ABSENCE OF INTERNAL POCKETS AND AN ELASTIC HANDLE.

These are deliberate design decisions, not overlooked features or manufacturing shortcuts.

Placing storage pockets directly against an iPad screen introduces a real potential problem. Imagine a hard object stored in an internal pocket or sleeve, with the case subsequently placed inside a larger bag. During transit, pressure against the bag could force that object against the iPad's glass and the customer arrives at their destination with a cracked screen. Who is liable? The customer who placed a hard object in a pocket where one should not be placed, or the case designer for putting an internal pocket knowing at some point someone might use it inappropriately causing an issue. We believe a protective case should minimize that risk, not introduce it simply to accommodate another storage compartment.

Sometimes good design is as much about what you choose NOT to include as what you do.

Regarding the elastic handle you mention, we assume you're referring to an elastic hand strap on the back of the case. This is a feature commonly found on cases designed for industrial, warehouse and field-service applications, where a user needs to secure a tablet to their hand while performing other tasks, such as scanning inventory or handling merchandise. That's a perfectly legitimate design requirement for those applications. It simply isn't what this product was designed for. MacCase designs premium leather carrying products intended to be comfortably held, carried and handled. Our customers choose these products in part because they appreciate the feel, quality and craftsmanship of full or top-grain leather. We don't believe an elastic hand strap is appropriate for this design or the experience we're creating.

There is also the question of longevity. Elastic stretches and eventually loses its effectiveness. When that happens, the customer is left with a loose, deteriorating strap that becomes an obstruction every time the case is handled. We prefer to avoid incorporating components that can compromise the long-term usability and appearance of a premium leather product. But perhaps the more fundamental question is this: How can someone purchase a product that has never advertised or shown a particular feature, and then criticize the product for not including it? We make a considerable effort to show and explain exactly what customers are purchasing. The product page includes extensive descriptions, photographs, technical specifications, protection ratings, a design history, construction details and frequently asked questions. An industrial-style hand strap is never mentioned or represented as part of this product's design or functionality.

THIRD, YOUR CHARACTERIZATION OF THE MAGNETIC ACCESSORY SYSTEM AS 'A WASTE.'

We're particularly interested in your characterization of the Magnetic Accessory System as 'a waste.' You purchased the Paper Holder, so you've had the opportunity to evaluate at least one of the system's accessories firsthand. If you found it didn't meet your needs, we'd genuinely like to understand why. What specifically about its design or functionality failed to deliver? Simply labeling an entire accessory system 'a waste' doesn't tell us, or other customers reading this review, anything useful about your experience. The MAS was developed to provide modular storage without permanently adding bulk to the folio. It has been in production since 2017, and we have received zero reports of system failure, lost accessories or iPad damage attributable to it. You're entitled to your opinion, of course. But constructive criticism identifies a problem and explains why something didn't work. Calling an established design system 'a waste' without explaining the reasoning behind that conclusion isn't particularly helpful to anyone.

FOURTH, THE PRODUCT'S FEATURES AND WHAT WAS DISCLOSED BEFORE PURCHASE.

The absence of a built-in Pencil pocket, elastic hand strap and internal paper sleeve is not hidden information. Neither is the layered construction, the Magnetic Accessory System or the design philosophy behind the product. These characteristics are presented and explained on the product page, with photographs, videos and descriptions, before a customer places an order. We invest considerable effort in providing this information because we believe customers should understand what they're buying, particularly when making a $180 purchase. You're absolutely entitled to prefer a different style of case. There are products on the market with more internal compartments, rigid plastic construction and integrated hand straps. But criticizing a product for not having features it never claimed to offer isn't quite the same as identifying a product deficiency.

SIXTH, REGARDING VALUE.

You have identified several features you would have preferred this case to include. That's useful information about your personal preferences, but it doesn't establish that the product is poorly designed, poorly constructed or poor value. We understand that value is subjective, but we don't believe it should be measured simply by counting the number of pockets, straps or compartments a product contains. Value also comes from the quality of the materials, the engineering of the construction, the thought behind the design, the protection provided to an expensive device and the expected longevity of the product. This folio represents years of specialized experience in Apple-specific case design, premium leather selection, multi-layer protective construction and magnetic accessory engineering. It is backed by our Limited Lifetime Warranty. Someone looking for the greatest possible number of built-in features for their money may find other products more appealing. Someone looking for a thoughtfully engineered, premium leather folio designed to protect and complement their iPad may arrive at a very different assessment of its value.

FINALLY, SOME PERSPECTIVE ON THE EXPERIENCE BEHIND THIS PRODUCT.

Since launching our first iPad case in 2010, we've continually refined our materials, construction methods and protective designs. This folio reflects that experience, from its premium, ethically sourced leather to its carefully engineered construction, and is backed by our Limited Lifetime Warranty. Not every product is right for every customer, but there's a difference between a product not matching someone's preferences and one being poorly designed or made. We stand behind this folio and the decisions behind its design.

Hi Lindsay, we're thrilled to hear you had such a positive experience with our customer service and that you're happy with your new case! This kind of first-person, quick resolution customer service is why we recommend purchasing any MacBook cover from MacCase vs. a large, impersonal marketplace site, where many times, if you have a problem, you have limited options. Thank you for sharing your kind words.

Hi Lindsay, we're thrilled to hear you had such a positive experience with our customer service and that you're happy with your new case! This kind of first-person, quick resolution customer service is why we recommend purchasing any Apple portable protection from MacCase vs. a large, impersonal marketplace site, where many times, if you have a problem, you have limited options. Thank you for sharing your kind words.

'Hi Mark, thanks for your feedback! The Paper Holder is intentionally designed to be as lightweight as possible to ensure reliability. The challenge is balancing magnetic strength against the inertia of the holder and its contents. Every sheet of paper added between the holder and the case cover slightly reduces the magnetic bond. If we were to make the holder 'beefier,' we would increase its mass, which significantly increases the inertia—the tendency for that weight to keep moving when you shift the iPad. The greater the mass, the more force is applied to the magnetic connection during movement. By keeping the holder ultra-light, we minimize that force, ensuring the magnets remain securely in place despite the added weight of the paper. In the 9 years since our Magnetic Accessory System was introduced, there has not been a single report of an accessory or customer property being lost due to failure. I hope this explains the reason why the Paper Holder is designed the way it is.

Hi Mark, thank you for your kind words and detailed feedback! We're glad you love the leather and workmanship. It's always a trade-off between adding structure and adding weight. Customers want one but not the other. We've been crafting our Premium Leather iPad Folios since 2010. When the iPad Pro 12.9 was introduced in 2017, we did spec a thicker structural panel to handle the size vs. the older, small, lighter iPads. We try to strike the best balance. Thanks for recommending us!

Rob -
Thank you for taking the time to share your feedback on the 16' Leather MacBook Pro Case. This case is designed to fit a 16' MacBook Pro and provide what we call a 'relaxed fit. After 18 years in production and thousands of conversations with customers, this is what works best for day to day use. The case was never designed to work with a hard shell. A hard shell case adds noticeable thickness that undermines the relaxed fit design and can make the fit very tight, which appears to be what’s happening in the photos included with your review. If you remove the hard shell cover, you'll see the fit will reflect this relaxed fit design and the computer will slide and and out with ease. Regarding the storage of the charger and cables, customers place the charger in the front storage pouch and the cables in the zippered pocket of the main flap. We do have a 17' version of this same case in our system, which provides the extra room needed when using a hard shell. This would be a custom order, but it is available. We also have a larger Leather Briefcase model (with a spacious front pouch) that easily accommodates a 16' MacBook Pro + hard shell plus the charger and cables. If you’d like, we’d be happy to help you exchange the Flight Jacket for a case that would be more compatible with your hard shell cover. Please feel free to reach out to us directly for more information on either option and how they might be better suited to your needs.